There is a generic greeting in-place allowing callers to leave a message. A password consisting of the last four digits of the campus phone number is set on the mailbox. Users may opt to use their voicemail box in this default configuration, add a more secure password or further customize their mailbox by adding their name and a personalized greeting. Customizing the mailbox streamlines a caller's ability to easily leave messages.
We suggest that you:
To retrieve messages:
If retrieving messages from off-campus or from a campus phone that does not have voice mail, the first prompt you hear will be the university's autoattendant message. In this case, press # and then process to step 3 of the instructions for retrieving messages from a 6xxx extension.
These instructions may be used at any time to update your mailbox features
To record your name:
To record the greeting people will hear when leaving a message:
To change your security code (password):
Once you've entered the voice mail system, by pressing the appropriate key on your phone, you can perform several tasks.
1 - Listen to new messages
2 - Send messages to another voice mail user
3 - Access "Phone Manager", which allows you to customize your voice mailbox.
5 - Listen to messages you've previously saved
7 - Retrieve messages you inadvertently deleted (during the same call to voice mail - once you disconnect, deleted messages are gone forever!)
1 - Pressing 1 during message play allows you to alternately pause and resume listening. During a pause, you can also perform the following:
3 - Increase speed of playback
5 - Set a "bookmark"
6 - Increase the volume
7- Slow the speed of playback
8 - Resume from previously created "bookmark"
9 - Reduce the volume
* - Cancel or exit
2 - Immediately starts to forward the current message to another voice mail user.
3 - Backs the current message up 5 seconds
4 - Deletes the current message
5 - Places the current message in the "Saved" queue.
6 - Starts the message again from the beginning
7 - Skips to the next message. The current message stays in queue.
8 - Allows you to reply to messages 'sent' by another voice mail user. During the reply cycle, you will be prompted to press '2' to record your reply. You may also press '9' to transfer to the sender's voice mailbox.
9 - Advances message playback by 5 seconds
00 - Provides date and time stamp, and other sender information when available. This can be permanently added to each mail message by changing "Autoplay envelope" defaults in Phone Manager.
You will be prompted to enter the mailbox (extension) number of the person to whom the message will be sent. By pressing # you can access the Subscriber Directory to find numbers you're unsure about (faculty and staff numbers only). During the send cycle, the following commands can be used:
2 - Pause/Resume recording
3 - Backs up 5 seconds
4 - Delete what you've recorded so far
5 - SEND the message
6 - Review what you've recorded prior to SEND
9 - Skip forward 5 seconds
The Phone Manager allow you to customize your mailbox. In accessing phone manager, the following commands apply.
1 - Change your personal options. Selections in this category include:
3 - Record a personal greeting. You will be prompted to press 1 to record the greeting someone hears when you're on the phone, or press 2 to record the greeting someone hears when you're unavailable to take the call.
4 - Change your Security Code (password)
5 - Record your name. This is what someone hears when they send you a message.
2 - Change messaging options.
6 - Change auto-play envelope information. This selection determines whether you hear the date and time stamp of a message, and whether you will hear this before or after the message. The default is no play of date and time stamps; you can receive this information by pressing "00" at any time during message receipt.
Note: This is not a complete list of all possible voice mail commands. You may be given other choices during voice mail operation. Choosing options not listed above are for advanced features, many of which are not installed, and which may disable your mailbox or cause other unexpected results.
Cliff Wiles, Telecom Technician
Tom Wilson, Telecom Technician
(570) 662 - 4357
Student TechConnect Carry-In Center
(570) 513 - 5806