Self-Help Portal

On this page you will find information to help you with many of your technology-related questions.

1. Instructions
2. Computer Optimizations
3. Free Software
4. Log In Information
5. Office 2007 Help
6. Outlook Questions?
7. Printer Problems?
8. Virus & Spyware Help
9. Miscellaneous

1. Instructions

   • Backing up your data with CDburnerXP
   • BlackBerry Storm Tutorial
   • Foreign Language Keyboard Layouts
   • Get Satisfaction offers "Real conversations with company employees and other customers who will answer your questions about the products and services you use." Uses Windows Live credentials.
   • Help with voice mail
   • How to connect to campus via VPN
   • Ericsson/Aastra IP Telephones Instructions
   • Optical Test Scanning
   • Using Video Camera in the Classroom or on your Desktop with Wimba

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2. Computer Optimizations

   • Configure power management
   • Change my monitor resolution (make text bigger)
   • Organize and cleanup my desktop icons
   • Optimize my computer's performance
   • Organize files and folders

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3. Free Software

   • DreamSpark - gives students Microsoft professional-level developer and designer tools

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4. Log In Information

   • Blackboard Login Instructions
   • Employee Active Directory - Password Expired
   • Employee Active Directory - Forgotten Password
   • Faculty/Staff - User Information
   • Resetting your WebAdvisor Password
   • Student - My Accounts - Retrieve username & password

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5. Office 2007 Help

   Microsoft Office 2007 at Discount Price for US Students

   • Basics of Office 07 vs 03
   • Get up to speed
   • Keyboard Shortcuts!
   • How Office 2007 keeps you safer
   • Office 2007 Help and Resources from Microsoft
   • Other MS Tutorials

   Word 2007 Get up to speed Create your first document Save time with templates Bullets, numbers and lists Making documents look great Edit text and revise your document Dealing with slowness in the Review Tab

   Excel 2007 Get up to speed Create a chart Create your first workbook Entering formulas PivotTable reports

   Access 2007 Get up to speed

   PowerPoint 2007 PowerPoint Basics Get up to speed Create your first presentation Adding sound effects Get visual with SmartArt graphics

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6. Outlook Questions?

   Outlook 2007 Get up to speed What is archiving anyway? Get out of your Inbox! How to create a signature Stop email from being junked Manage your mailbox Find its size and trim it down How is your mail stored? Using personal folders Calendars Calendar basics How to share a calendar Shared Calendars

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7. Printer Problems?

   Mobile Printing (On Campus Only)

   • Dell
     • J740
     • AIO 926
   • Epson
     • C84, C86, C88
   • Lexmark
     • Optra S 1625
   • HP
     • Deskjet D4160
     • Inkjet 2800

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8. Virus & Spyware Help

   • Updating McAfee OAS (AntiVirus)
   • Virus Help

   Download Software

   McAfee
   Spybot
   Microsoft Defender
   Mozilla Firefox

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9. Miscellaneous

   • Basic Use of Classroom Technology Carts
   • Policies & Procedures
   • Telephone Users Guide
   • Wireless internet access

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McAfee OAS (AntiVirus)

Is your McAfee AntiVirus up to date?  Click here to find out!

Student - My Accounts

Students! Visit MyAccount for your Campus Services login information for access to Email, Blackboard, WebAdvisor, My.mansfield, eTime and wireless campus services.

Employee Active Directory
Password Change

Employees! Time to change your Active Directory password?  Click here to proceed.

Employee Active Directory
Password Self-Help

Employees! Forgot your password for: Exchange (Outlook/Outlook Web Access) My Mansfield PASSHE Employee Self Service eTimeKeeper Click here to reset your password.

Lastest HELPline Topics

• TechConnect
• Campus Technologies News Archives
• FAQs (Frequently Asked Questions)
• Policies and Procedures
• Self-Help Portal
• Setting up Voice Mail

News from CT

Highlights from February 2009 * Software requests due NOW * Multifunction Printing Initiative   Announced * Passwords Expiring? Our   self-help portal can help * E-Arts Festival in the works * Next step in voice systems upgrades approved * Kiosks locations to be expanded * FrontPage is being retired * Please welcome Herb Frank CT Archives

Administration

Connie Beckman, Director
(570) 662-4830

Alan Johnson, Associate Director
(570) 662-4835

William Phillips, Assistant Director
(570) 662-4010

Wendi Route, MGMT Technician
(570) 662-4830

Contact Us

• CT Directory
• CT Hours of Operation
• Contact Us Form

Help Line
(570) 662 - 4357

Student TechConnect Carry-In Center
(570) 513 - 5806